How to Report a problem

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Scan the QR code
Find the QR code on your furniture and scan it to get started.
Press "Report a problem"
Click the button to access the form and describe the issue.
Scroll to find your product
Locate your furniture in the list below for all necessary information.

Get started

Phone booths

Podbooth
Oh no, we're sorry to hear that! Check all the functions of the desk chair by watching this video.
If that didn’t work out, reach out to our Support team at support@nornorm.com with details about your issue. They'll send you a short form with a few questions and may request an image to better understand the problem.
Our goal is to resolve your issue within 5-10 working days.
Before the replacement visit, attach an A4 paper to the malfunctioning chair, indicating the issue. This helps our installation team ensure a smooth and easy replacement or repair process
Sono Phone Booth
Sorry to hear that your BEAT desks are dysfunctioning. Learn how to reset your desk by watching this video or do the following:
- Check the power cable underneath the table and make sure that they are all firmly plugged in.
- Unplug the power cable from the wall and plug it in after a moment.
- Hold the "go down" button until it reaches its lowest position and keep holding for a couple of seconds.
Hopefully, these steps will reset your desks or remove any errors. If the problem seems not to be solved, please reach out to our Support team. Our goal is to resolve your issue within 5-10 working days.

Chairs

James Mesh chair
Kindly contact our support team at support@nornorm.com, and provide details about your problem. They will send you a short form with a few questions and may request an image to understand the issue better.
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We aim to resolve your concern within 5-10 working days. Before the replacement visit, kindly attach an A4 paper to the malfunctioning item. This will help our installation team ensure a smooth and easy replacement or repair process.

Once the Product passport has launched:
Scan the QR code on the issue item and report the details of your issue through our web app.

We aim to resolve your issue within 5-10 working days. Before the replacement visit, kindly attach an A4 paper to the malfunctioning item. This will help our installation team ensure a smooth and easy replacement or repair process.
Humble chair
We understand that wear and tear are part of the unique journey your furniture takes. Imperfections, like scratches, are not just blemishes but historical imprints that contribute to the character of your piece. They play a vital role in our circular model, promoting sustainability by reducing waste and conserving resources. Embracing these imperfections is a beautiful way to participate in creating a more sustainable future. If you'd like to explore more about wear and tear and how it adds character to your furniture, check out our Wear & Tear Book. While we don't offer repair services, we encourage you to appreciate the story your piece tells through its marks.
Sunfeather chair
We understand that wear and tear are part of the unique journey your furniture takes. Imperfections, like scratches, are not just blemishes but historical imprints that contribute to the character of your piece. They play a vital role in our circular model, promoting sustainability by reducing waste and conserving resources. Embracing these imperfections is a beautiful way to participate in creating a more sustainable future. If you'd like to explore more about wear and tear and how it adds character to your furniture, check out our Wear & Tear Book. While we don't offer repair services, we encourage you to appreciate the story your piece tells through its marks.

Desks & Tables

Beat desk
Our design team works with product sets, setting us apart from traditional furniture platforms. Instead of browsing through a static catalogue, our design team crafts tailored solutions based on your company's needs. We then implement these solutions using available products in our circulation. This approach benefits you by providing personalised solutions and contributes to the planet's well-being.
Gottfried chair
During your check-in, specify functional changes, and we'll update the 3D design accordingly. Note that we handle functional, not stylistic changes—swapping functions or adjusting sets to meet needs. Colour changes are considered stylistic and aren't eco-friendly; We've curated colours and materials that serve as a solid foundation. Interested in accessorising your office? Check out the attached book for inspiration!
PYRAMID Table and bench
During your check-in, specify functional changes, and we'll update the 3D design accordingly. Note that we handle functional, not stylistic changes—swapping functions or adjusting sets to meet needs. Colour changes are considered stylistic and aren't eco-friendly; We've curated colours and materials that serve as a solid foundation. Interested in accessorising your office? Check out the attached book for inspiration!
CPH 20 & 30 Tables
During your check-in, specify functional changes, and we'll update the 3D design accordingly. Note that we handle functional, not stylistic changes—swapping functions or adjusting sets to meet needs. Colour changes are considered stylistic and aren't eco-friendly; We've curated colours and materials that serve as a solid foundation. Interested in accessorising your office? Check out the attached book for inspiration!

Lockers & Cabinets

CAPA Combination lockers
The installation time varies based on the size of the project. For detailed information regarding the timing kindly contact us at support@nornorm.com.
COMBO Cabinets
Our standard lead time is 8-12 weeks. If you have any particular requirements or deadlines, we will make every effort to accommodate them.

Other

Buy and Subscribe Back Items
The plants in your drawing contribute to the overall aesthetics, although we don't supply them as part of our model. We highly recommend subscribing to a plant supplier for a vibrant and refreshing workspace. For suggestions or further assistance, contact our Support team – they're here to help!

Assets

Welcome book

Get familiar and the most out of your circular furniture subscription by reading our Welcome Book

Read more

Wear & Tear book

Learn about our Wear and Tear guidelines and the best way to take care of your circular furniture

Read more

Working with Accessories Book

A comprehensive guide on how to work with accessories within your workspace

Read more

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