FAQ

Included in your service is the delivery and installation of your entire suite of office furniture. You put your feet up, we've got this.

Business

What is NORNORM’s vision?

We aim to be honest, good for businesses and better for the planet. Our offer should demonstrate long-term value for businesses all over the world.

What is the offer?

We provide beautiful, functional furnishing solutions for workspaces through an affordable subscription. NORNORM is not only a service, it's a partnership. As a subscriber, we got your back, listen to your needs and aim to assist or alternatively recommend partners who can.

Who is NORNORM for?

We are for everyone looking for a flexible and affordable furnishing solution. However, most of our clients have between 20 to 1000 employees.

What are your principles?

Simple Price: NORNORM is surprisingly affordable. It is based on a subscription model that no one else can beat.

Convenience: NORNORM will curate and install all the furniture needed to create a great workspace.

Circular: NORNORM is committed to limiting our collective carbon footprint.

Flexible: NORNORM enables businesses to adapt when they need to.

Long-Term Relationship: NORNORM is a long-term business partner for its subscribers.

Honest: NORNORM is transparent when it comes to prices and products.

What additional service does NORNORM offer?

Whenever you’re in doubt or trouble, we’re always here to help with a wide range of services. Curious if there’s an even better furnishing solution out there? Our team of interior professionals are always happy to inspire and help. And If your chair, or any other item, breaks, we have your back. We repair or replace damaged items in a short lead time.

Where do you operate?

We are currently fully operational in Germany, The Netherlands, Belgium, and Sweden, as well as in the cities of London (UK), Paris (France), Copenhagen (Denmark), Helsinki (Finland) and Oslo (Norway). We are growing fast and adding new projects in different places every day. Feel free to contact us for more information, and hopefully, you will see our NORNORM workspaces in your city soon.

Subscription

What does the subscription include?

We provide you with all items that aren’t fixed to the floor, wall or ceiling. To give an example, this includes tables, chairs, sofas, and free-standing bookshelves, but not wall frames or lighting.

What is not included in the subscription?

The subscription does not include fixed installations (e.g. kitchen or fixed lighting), IT and Tech infrastructure, merchandising and art. But we are happy to recommend selected partners that can help you.

What is the minimum subscription period?

We don't have any minimum subscription period.

When can I end the subscription?

The subscription can be cancelled at any time, but please note that a minimum of six months' notice is required.

Can I purchase the furniture instead of borrowing it?

NORNORM is a circular subscription model – not a leasing model. After usage, we take pride in extending the lifetime of each product by refurbishing them to a state as good as new. Because of this, it is not possible to buy our products.

What if my company moves to a new location?

When moving to a new space, the design team will adapt your design solution to fit your new space and requirements. The NORNORM team will plan the move together with you. Moving to a new space will trigger a new start-up fee based on the full square meters of your new space.

Does NORNORM install all items on delivery?

Everything will be more or less installed on the first day of your subscription. Three months later, we will do a check-in together with you to understand if any adaptations are needed.

How frequent can a workspace be changed?

We offer unlimited flexibility, meaning you can change as often as you like. We will use the quarterly check-ins to discuss any needs for change in your office and consolidate change requests in your area as much as possible to minimise the climate impact. Of course, you are welcome to connect at any time to discuss the need for changes in your office and we'll do our best to accommodate your needs. We offer free office redesign services to meet your new requirements, but the costs of delivery will be charged.

Flexibility

What can I change?

You are free to change any functional area that is included in your workspace. That means changing furniture functions e.g. a lounge becomes a place for desks or a room with desks becomes a meeting room.

How often can I change?

We offer unlimited flexibility, meaning you can change as often as you like.

What does a change cost?

Workspace redesign in 3D, all furniture you need, planning, and pick-up of furniture you no longer need are included in the service. You only pay for delivery and installation.

What if my company moves to a new location?

When moving to a new space, the design team will adapt your design solution to fit your new space and requirements. The NORNORM team will plan the move together with you. Moving to a new space will trigger a new start-up fee based on the full square meters of your new space.

Furniture

What is ‘better than new’ furniture?

‘Better than new’ furniture are circulated items from carefully selected partners that look and feel new, but are in fact certified refurbished items that have potentially been used by other customers before. Some items may be brand new, but this will be very limited due to our circular business approach.

Is the furniture responsibly produced?

We only work with sustainable products, produced under fair conditions. For example, we use products with recycled and recyclable materials as far as possible and products with a minimum expected life span of 20 years, but many will last for decades.

Is the lifecycle of each item tracked?

Each furniture item has a unique "passport ID" that can be tracked. This documents the history and usage of the product.

Can I choose specific pieces of furniture?

You are free to choose any of our three style groups – Nordic light, Nordic dark, or Nordic black & white. Each style group contains a number of furniture sets covering all basic functions of an office. We welcome discussion on specific furniture sets. However, you can not "cherry-pick" specific pieces of furniture throughout your design.

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