Customer happiness and productivity are the key measurements for NORNORM's service model. By keeping track of how the office is actually used and getting first hand feedback from users, we get a comprehensive view of not only how our designs function today, but also how they adapt for the future.
Let's explore an example of how an NORNORM office adapts along with a high growth company:
By gathering office utilisation data over the first six months, we were able to observe the following:
With insights from the current office experience and highlighted problems, a new office design is created. The new design focuses on solving current problem areas and improving the overall flow of the office to reflect how it is used by the team.
Comments on an overcrowded office and lack of space were highlighted in the company’s co-worker survey. Data from the client's entrance system (people counting) were used to confirm the occupancy of the office. It became clear that occupancy rates of the office are constantly overdrawn on peak days.
The client initiated a ”future work” initiative which NORNORM was able to support with a co-worker survey to identify the ideal way of working in the company. Based on input from they survey and strategic work by the client's onsite team, a new workplace strategy was defined: