Customer happiness and productivity are the key measurements for NORNORM's service model. By keeping track of how the office is actually used and getting first hand feedback from users, we get a comprehensive view of not only how our designs function today, but how they can better adapted for the future.
Let's explore an example of how our model adapts along with a high growth company:
By gathering office data over the first six months, we were able to observe the following:
With a focus on insights from the current office experience and solving problems at hand, a new office design is created. The new design focuses on solving current problem areas and improving the overall flow of the office to reflect how it is used by the team.
Comments on an overcrowded office and lack of space were highlighted in the company’s co-worker survey. Data from the client's entrance system (people counting) were used to confirm the occupancy of the office. It became clear that occupancy rates of the office are constantly overdrawn vs capacity on peak days (Tuesdays to Thursdays).
The client initiated a ”future work” initiative which NORNORM was able to support with a co-worker survey to identify the ideal way of working in the company. Based on input from they survey and strategic work by the client's onsite team, a new workplace strategy was defined: