FAQ

Business

We aim to be honest, good for businesses and better for the planet. Our offer should demonstrate long-term value for businesses all over the world.

We provide beautiful, functional furnishing solutions for workspaces through an affordable subscription. NORNORM is not only a service, it's a partnership. As a member, we got your back, listen to your needs and aim to assist or alternatively recommend partners who can.

We are for everyone looking for a flexible and affordable furnishing solution. However, most of our clients have between 10 to 1000 employees.

- Simple Price: NORNORM is surprisingly affordable. It is based on a subscription model that no one else can beat. - Convenience: NORNORM will curate and install all the furniture needed to create a great workspace. - Circular: NORNORM is committed to limit our collective carbon footprint. - Flexible: NORNORM enables businesses to adapt when they need to. - Long Term Relationship: NORNORM is a long term business partner for its members (not customers). - Honest: NORNORM is transparent when it comes to prices and products.

Whenever you’re in doubt or trouble, we’re always here to help with a wide range of services. Curious if there’s an even better furnishing solution out there? Our team of interior professionals are always happy to inspire and help. And If your chair, or any other item, breaks, we have your back. We repair or replace damaged items within 72 hours.

We currently operate in Amsterdam, Copenhagen, Stockholm and Singapore. We are growing fast and adding new projects in different places every day. Feel free to contact us for more information, and hopefully you will see our NORNORM workspaces in your city soon.

Subscription

We provide you with all items that aren’t fixed to the floor, wall or ceiling. To give an example, this includes tables, chairs, sofas, free-standing bookshelves and floor lamps, but not wall frames or loft lighting.

The subscription does not include fixed installations (e.g. kitchen or fixed lighting), IT and Tech infrastructure, merchandising and art. But we are happy to recommend selected partners that can help you.

Three months

The subscription can be cancelled at any time, but requires a minimum of three months notice.

It is possible to purchase any item, whether you had it for years or just discovered it. Since we are based on a circular subscription model — and not a leasing mode — our prices are fixed, meaning that an item won’t get cheaper if you’ve had it for years. To minimise waste, you are morally obligated to either sell, hand back or recycle the furniture when you don’t have the need for it anymore.

As a long term partner, NORNORM will move with a business. We’ll collect the furniture at your premise and move them to your new location. Depending on the size of your new workspace, we’ll adjust the furnishing solution.

Everything will be more or less installed on the first day of your subscription. Two months later, we will do a bespoke fitting based on learnings from usage. Every second year we review the offering and potentially update the layout and style based on new needs.

To keep NORNORM affordable for all, we aim to collate changes and do larger-scale rearrangements once every quarter. Of cause, we are able to provide you with extra chairs and tables, but we are not able to turn a meeting room into a working room and then back into a meeting room within the same month.

Furniture

‘Good as new’ furniture are items that look and feel new, but are in fact certified refurbished items that have potentially been used by other customers before. Some items may be brand new, but this will be very limited due to our circular business approach.

To reduce our environmental impact, all items are designed to last a minimum of 15 years, but many will last for decades.

Each furniture item will have a unique ‘passport ID’ that can be tracked. This will document the history and usage of the product as well as including specifications and assets that enable designers to create add-ons, such as covers.

Yes. Most members choose one to four of our different styles, and then we’ll curate the specific furniture. But specific requests are more than welcome.